Convenient and secure Tickets
How to Access and Share Digital Tickets
We are excited to announce a new level of convenience and security for your tickets! Digital tickets are a contactless way to deliver tickets directly to your mobile device using a mobile wallet. This offers a safe and easy way to receive, manage, and share your tickets with guests while reducing the ability for stolen or counterfeit tickets. No more stress over how to print at home, running out of ink, or misplacing your tickets, and no apps are required.
Digital Tickets FAQs
Digital ticketing is a convenient, secure, contactless, service that delivers your tickets to your mobile device using rotating QR codes. Your QR codes will activate the day of your event and will refresh every 30 seconds.
Digital tickets use rotating QR codes, so you know you have a valid ticket and reduce the ability to counterfeit tickets and resell them.
No apps are necessary to access your digital wallet.
It takes just 3 easy steps!
- Go to mytickets.foxtheaterspokane.org
- Enter the email address used when purchasing and request an access code be sent to your email.
- Enter the access code and select “Stay Logged In” to stay logged in for 30 days.
Once in your wallet, you can tap your event(s) to see all the details of your ticket(s).
Log in to your digital ticket wallet using the same email address used to purchase your tickets. You can use the password connected to your account or request an access code be sent to your email.
Go to mytickets.foxtheaterspokane.org and click the Reset your Password button to reset your password.
This will reset your password for your digital wallet AND your account for foxtheaterspokane.org website for purchasing tickets. These accounts are linked together.
No. In order to keep your tickets safe and secure, printouts and screenshots are not accepted and cannot be scanned at the door. Once activated, the QR code on your digital ticket(s) updates every 30 seconds, and can only be scanned directly from your mobile device.
No problem! While digital tickets require a smart mobile device to access your tickets, if you don’t have a smart mobile device, you can contact the Fox Theater Box Office at 509-624-1200 to arrange to pick up your printed tickets at Will Call.
No problem! Simply go to the box office at the venue and we will print out your tickets. You will need to show a valid ID that matches the name on the ticketing account.
You can now add your digital tickets to your Apple Wallet. Google Wallet does not yet support rotating or dynamic QR codes.
RENEWING MASTERWORKS, POPS And SOIREE SUBSCRIBERS
Once your subscription is paid for, all of your tickets will appear in your digital wallet. The QR code will appear on the day of each event.
FLEX 5 and 1,2,3, GO! AND ALL NEW SUBSCRIBERS
Once the Box Office seats your subscription, all of your tickets will appear in your digital wallet. This typically occurs mid-August. The QR code will appear on the day of each event.
Sharing Your Digital Tickets
- Go to mytickets.foxtheaterspokane.org
- Enter the email address used when purchasing and request an access code be sent to your email.
- Enter the access code and select “Stay Logged In” to stay logged in for 30 days.
- Select the performance you will be attending.
- Tap Share Ticket
- Enter the full name of the person with whom you are sharing the digital ticket(s).
- Select the ticket(s) you’d like to share.
- Check the Terms of Use checkbox
- Confirm your selection by tapping the CONFIRM BUTTON
- Share* the link via text or email to the person to whom you are sending the digital ticket(s).
NOTE: To Accept the Tickets, your guest must log in or create an account if they don’t already have one.
You do not need to share your tickets with yourself, your tickets are accessible to you on any device but you must be logged in on your mobile device to display your tickets at the venue.
No, you share only the digital ticket(s) you select to share with others in the group attending the performance with you.
YES! They must log in to claim the tickets you’ve shared with your guests. If they already have a ticketing account with The Fox Theater, they may use the same email address associated with their account to log in. If they do not have an account, they must create one to accept the tickets.
If anyone in your group is unsure if they have an existing login, they can click the Register for a New Account button. If their email already exists, the system will let them know. If it does not it will register an account for them.
Shared digital tickets are not valid until the recipient claims them. You may also reclaim your tickets if your guest changes their mind or does not accept them.
Once you share a digital ticket, you will see one of the two following status notifications:
- Ticket Accepted by (Your Guest’s Name)
- Your guest has claimed your shared ticket(s).
- Ticket Shared with (Your Guest’s Name) Pending
- Your guest has not accepted the digital ticket(s) yet.
- You may want to remind them to check their email or text messages for the ticket invite link you sent to them.
- You may also “Share the invite again” or “Get this ticket back” in your wallet.
Yes! Once you see the Share Tickets button in your wallet, you may share them, even if the QR codes have not yet been sent.
YES! Copy the link into an email and send it to your guest. The link will redirect your guest to a landing page where they can claim the digital tickets.
*Note: You do not need to share the tickets with yourself, just log in to your account on your mobile device.
Digital Ticket Guides
We’ve created an easy, step-by-step guide to accessing your digital tickets.
Can’t find the answers you are looking for?
Click the button below to fill out our quick contact form and we will be in touch shortly.
